ComprehensiveSupport & Documentation

Everything you need to get started with Kanban CE, from installation guides to advanced feature tutorials and troubleshooting.

Installation Guide

Step-by-step instructions to install Kanban CE on your OpenProject instance.

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User Documentation

Comprehensive guides on using all Kanban CE features effectively.

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Get Help

Contact our support team for personalized assistance and troubleshooting.

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Installation Guide

Step-by-Step Installation

1

Download the Plugin

After purchase, download the Kanban CE plugin package from your account dashboard.

# Download the latest version
wget https://downloads.kanbance.com/latest/kanban-ce-plugin.zip
2

Upload to OpenProject

Upload the plugin files to your OpenProject instance's plugins directory.

# Extract to plugins directory
unzip kanban-ce-plugin.zip -d /opt/openproject/plugins/
# Set proper permissions
chown -R openproject:openproject /opt/openproject/plugins/kanban-ce/
3

Run Database Migrations

Execute the database migrations to set up the required tables.

# Run migrations as openproject user
sudo -u openproject bundle exec rake db:migrate
4

Restart OpenProject

Restart your OpenProject service to load the new plugin.

# Restart the service
systemctl restart openproject
5

Activate License

Navigate to Admin → Plugins → Kanban CE and enter your license key to activate the plugin.

System Requirements

Minimum Requirements

  • OpenProject Community Edition 12.0+
  • Ruby 3.0 or higher
  • PostgreSQL 11+ or MySQL 8.0+
  • 4GB RAM (minimum)
  • Valid SSL certificate (recommended)

Recommended Setup

  • OpenProject CE 14.0+ (latest stable)
  • Ruby 3.2+
  • PostgreSQL 15+
  • 8GB+ RAM for production
  • Regular automated backups

Common Troubleshooting

Plugin Not Showing After Installation

  1. Verify the plugin files are in the correct directory: /opt/openproject/plugins/kanban-ce/
  2. Check file permissions: chown -R openproject:openproject /opt/openproject/plugins/
  3. Ensure database migrations completed successfully
  4. Restart OpenProject service completely
  5. Check the OpenProject logs for any error messages

License Activation Issues

  • Verify your domain matches the license exactly (including subdomains)
  • Check that your server has internet access for license validation
  • Ensure the license key is copied completely without extra spaces
  • Contact support if the license appears invalid after verification

Performance Optimization

  • Enable database query caching in OpenProject configuration
  • Configure proper database indexes for large projects
  • Use a reverse proxy (nginx/Apache) for static asset serving
  • Consider Redis for session storage in high-traffic environments

Updates & Maintenance

Update Process

Updates are delivered through your customer dashboard and follow this process:

  1. Download the update package
  2. Backup your current installation
  3. Upload new files to plugins directory
  4. Run database migrations if required
  5. Restart OpenProject service

Release Schedule

Security Updates: As needed (priority)
Minor Updates: Monthly bug fixes
Major Updates: Quarterly new features
Compatibility: Within 30 days of OpenProject releases

User Documentation

Getting Started

Learn the basics of using Kanban CE and setting up your first board.

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Advanced Features

Explore advanced filtering, automation, and customization options.

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Troubleshooting

Common issues and their solutions to keep your workflow running smoothly.

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Need More Help?

Our support team is here to help you succeed with Kanban CE

Email Support

Get detailed help via email. We typically respond within 24 hours.

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